Workspace

Investigations

Simple overview of open cases and recent escalations so you can keep tabs on what needs human attention.

Auto-updated every 15 minutes

Open investigations

-5 vs yesterday

37

SLA at risk

+1 case

3

Requires a quick review

Auto-resolved (24h)

+22%

112

Narrative

What to know

1/31/2026

Escalations

Phoenix Monitor nudged three “High Risk” login clusters to Tier 2. They are waiting in your queue.

People bandwidth

Average investigator queue time is 18 minutes—well within the comfortable range this week.

Recommendations

Consider pairing new analysts with automation traces so they learn why certain cases close themselves.

Next actions

Team checklist

  • 1

    Double-check the few items with SLA warnings.

  • 2

    Document any manual overrides you applied today.

  • 3

    Celebrate the auto-resolved wins with your team!