Workspace

Operational Activity

Monitor open investigations, automation throughput, and SLA timers for Tier 1 teams. Keeps everyone on the same cadence.

Auto-updated every 15 minutes

Open investigations

-5 vs yesterday

37

SLA at risk

+1 case

3

Requires escalation

Auto-resolved (24h)

+22%

112

Narrative

What to know

1/31/2026

Escalations

Phoenix Monitor pushed three APAC payment clusters to Tier 2. Cross-region bridge scheduled for 16:00 UTC.

Automation coverage

Signal Copilot handled 78% of benign anomalies this morning—highest rate this quarter. Confirm guardrails stay conservative.

Human bandwidth

Investigator queue time averages 18 minutes. Continue pairing new hires with automation traces to shorten ramp-up.

Next actions

Team checklist

  • 1

    Double-check SLA timers on INV-9481 and INV-9520.

  • 2

    Document manual overrides applied during EU peak.

  • 3

    Review auto-resolve tuning with policy by Friday.